Tel2 Full Feature List
With dozens of advanced features, our cloud PBX phone system provides enterprise functionality, at small business pricing
Inbound Calls
Simultaneous Ring
Receive calls on up to five phones simultaneously, following customizable business rules.
Call Forwarding
Setup calls to forward when you are on the phone or if you do not answer.
Do Not Disturb
Automatically forward calls to voicemail or play busy tone if you do not wish to be disturbed
Call Waiting
Choose whether to answer another call if you are already on the phone.
Caller ID
See the phone number of incoming callers
Call Rejection Options
Choose whether to accept calls from anonymous callers and specify your own list of blacklisted numbers.
Call Screening
Choose whether to screen all or just anonymous incoming calls.
Voicemail
Records and stores voice messages when a call is unanswered.
Voicemail Transcription
Have your incoming voicemails transcribed and emailed to you.
Auto Attendant IVR
Automated system that greets and directs callers to the appropriate extensions or departments.
Group Call Pickup
Answer calls for other phones on your account.
Call Queuing
Up to 10 agents or front office personnel with the ability to queue calls applying a variety of common Call Center rules
Hunt Groups
Select up to 10 numbers to hunt for incoming calls, each with different timeouts.
Geographic Forwarding
Directs call to approriate extension based on the caller's geographic location.
Missed Call Notifications
Notifies users of calls that have been missed.
Network Call Forward
Set a call forward number for device unavailability (e.g., during power or internet outages), in addition to our always, busy, and no-answer call forwarding services.
Intercom
If supported by your phones, receive direct intercom messages from team members without the need to answer the call first. Connect and speak directly through the speaker.
Fax to Email
Receieve fax messages that are then emailed to you.
Caller Tunes
Upload music that will replace ringing when people call you.
Outbound Calls
Authorisation PIN Code
Setup an authorisation PIN code that needs to be entered before making calls on your account (ie International Calls).
Speed Dial
Program 8 speed dial numbers so you can quickly make calls by entering a single digit.
Call Privacy
Choose whether to make anonymous calls by blocking or replacing your own Caller ID.
Last Number Redial
Dial *66 to redial the last number you called. Select your confirmation options here.
Call Return
Dial *69 to dial the last number that called you. Select your confirmation options here.
Dial Plan Options
Configure certain phone numbers to be dialled without requiring an area or country code.
Call Barring
Create rules to restrict certain outbound calls
A Bit of Both
Call Recording
Records and stores phone conversations. Choose to record all conversations or just for specific users.
Call Parking
Temporarily parks a call to be picked up by another extension.
Remote Call Back
Call your Cloud PBX number from any phone. When you hear ringing, hang up and you will be called back – so you can make a call from Cloud PBX!
Remote Dial Tone
Make calls from your Cloud PBX account from another phone by remotely dialling in to initiate the call
Call Transfers
During a call you can transfer the other person to a new number by dialing #0 for an attended transfer or ## for a blind transfer
Music on Hold
Upload your own music to be played to callers when they are on hold.
Time Based Rules
Many cloud features can be configured differently based on the date and time.
Collaboration Features
Web Conferencing
Enables online meetings with audio and video capabilities.
Phone Conferencing
Use your Cloud PBX number and create a room to talk with others at the same time
Unified Communications
Use the Tel2 mobile app for voice, video and messaging.
Microsoft Teams Integration
Use the Microsoft Teams collaboration tools with Tel2 calling plans.
Administration Features
Line Monitoring
Monitor the status of phone lines and presence of users.
Voice Quality Options
Choose from a wide range of different Voice codecs.
High Definition Codecs
High definition audio (G722) also available for internal calls and calls across the Tel2 networks
SIP Peering
If you have an IP PBX directly connected to the Internet you configure your account as a SIP peer
Secure SIP
TLS support for secure encrypted transmission of SIP for increased security.
Secure RTP
SRTP allows for encrypted transmission of the media/audio stream to increase security and eliminate NAT traversal issues.
Network Redundancy
Using our own Internet address space enables us to multi-home all services allowing automatic failover from one hosting provider to another in the event of an upstream outage or network issue.
IAX Trunking
Use Asterisk's IAX2 protocol as an alternative to SIP, providing easy firewall configuration, seamless NAT traversal and optimized bandwidth consumption.
Analytics and Reporting
Monitor call metrics and generate reports.
SMS Notifications
Receive SMS messages to notify you about certain events (ie - new voicemail)